PCI DSS awareness training
Cardholder Data identification, non-storage rules, SAQ-A vs SAQ-A-EP scope, skimming/phishing red flags, and 24-hour incident reporting — based on PCI DSS v4.0.
Pre-built awareness training for retail frontline and managers — PCI DSS, customer service, loss prevention, workplace harassment, product recall, and age-restricted sales. Built for fashion, grocery, electronics and general merchandise chains.
Cardholder Data identification, non-storage rules, SAQ-A vs SAQ-A-EP scope, skimming/phishing red flags, and 24-hour incident reporting — based on PCI DSS v4.0.
ServQual 5-dimension model, active listening, LAST complaint-handling framework, and calm de-escalation techniques for angry customers without losing NPS.
NRF-based shrinkage categories, external/internal theft red flags, safe apprehension limits, plus Title VII / EEOC / EU Equal Treatment harassment prevention with bystander 5D model.
CPSC / FDA / EU GPSR 2023 product recall rollout workflow plus Tobacco 21 (US) / Challenge 25 (UK) ID verification, fake-ID detection and refusal-of-sale scripts.
Course outlines ready for SME content. Ship-ready modules cover the most common retail training needs.
Cashier essentials: refund/return policy, age-restricted items, gift cards, fraud red flags.
4 modules · 60 min · KZ_ZRK_94V, PCI_DSS
External theft, internal shrinkage, ORC (Organized Retail Crime) recognition + safe response.
4 modules · 75 min · OSHA_1910
Aisle width, signage, fitting-room access, communication with customers with disabilities.
3 modules · 45 min · ADA
For grocery + convenience: temperature control, cross-contamination, allergen labelling.
3 modules · 50 min · KZ_ZRK_94V
ServQual, active listening, LAST framework for complaints, calm de-escalation of angry customers.
3 modules · 50 min
Card handling, contactless / NFC, skimmer detection, 24h incident reporting per PCI DSS v4.0.
3 modules · 60 min · PCI_DSS
Slip / trip / fall, manual lifting, ergonomics for cashiers, emergency evacuation drills.
3 modules · 60 min · OSHA_1910
Bias-free customer service, harassment-prevention bystander 5D model, inclusive hiring basics.
3 modules · 50 min · EU_GDPR_RETAIL
PCI DSS v4.0 • Tobacco 21 Act (US) • UK Licensing Act 2003 + Challenge 25 • Title VII Civil Rights Act + EEOC • EU Equal Treatment Directive 2006/54/EC • UK Equality Act 2010 • CPSC §15(b) • FDA recall classification • EU GPSR 2023 + RAPEX Safety Gate • GDPR + CCPA retail • EU Consumer Rights Directive (14-day withdrawal) • ADA / EU Accessibility Directive • NRF Loss Prevention Council + RILA guidance • OSHA §1910.38 evacuation.
Book a 20-minute walkthrough. We'll show how retail HQ and store managers use the platform to onboard frontline staff, roll out recalls in under 24 hours, and demonstrate PCI DSS / harassment-prevention compliance to auditors.